To confirm your authority to order certificates for the organization, the CA must first find a verified, publicly listed organization phone number. The organization's phone number must be from a 3rd party or independent listing.

Next, they use the verified phone number to speak with someone who represents the organization, such as an organization or technical contact, to verify your authority to request a certificate for the organization. They can also speak to you, the certificate requestor, if another representative is unavailable.

To help them confirm who they are looking for, they recommend listing your name in your company's directory and adding your name to your voicemail response.

What can you do?

Answer the CA's phone call to confirm your authority (preferred method)*

After you submit your certificate order, make sure that the organization contact, technical contact, and your company's receptionist know that you've ordered a certificate and that any of them can answer our call.

Let them know the following:

• Expect a phone call from the CA within 24 hours.
• To be ready to answer a couple of questions about you and your position in the company.
  

The CA cannot issue your certificate until they confirm your authority.

Respond to the organization consent message

If the CA validation agent can't reach you directly or someone who represents you at the verified, publicly listed organization phone number, they will leave a message with a call-back phone number and a verification code.

Make sure you, the receptionist, the organization contact, or the technical contact responds to the message and provides the CA with the verification code.

Schedule a time for the call

If the CA validation agent can't reach someone who represents you at the verified, publicly listed organization phone number, you may also get an email to schedule a time for them to call back and complete the verification.